Amazon's Vision Quest - AI Glasses for Drivers | Fast Five Shorts
Amazon unveils AI-powered smart glasses designed to help delivery drivers scan packages, navigate, and capture proof of delivery hands-free. Anne sees potential to reduce device overload for field workers, while Chris worries about long-term health implications and potential lawsuits. Is this the future of last-mile delivery or a Hot Shots-style disaster waiting to happen? Learn about the AR overlay technology, current trials, and what questions retailers should be asking.
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Transcript
Amazon unveils AI smart glasses for its delivery drivers According to TechCrunch, Amazon announced on Wednesday that it's developing AI powered smart glasses for its delivery drivers.
Speaker A:The idea behind the glasses is to give delivery drivers a hands free experience that reduces the need to keep looking between their phone, the package they're delivering and their surroundings.
Speaker A:The e commerce giant says the glasses will allow delivery drivers to scan packages, follow turn by turn walking directions and capture proof of delivery, all without using their phones.
Speaker A:The glasses use AI powered sensing capabilities and computer vision alongside cameras to create a display that includes things like hazards and delivery tasks.
Speaker A:The retailer is currently trialing the glasses with delivery drivers in North America and plans to refine the technology before a wider rollout.
Speaker A:Chris, are you buying or selling Amazon's AI glasses for delivery drivers?
Speaker B:Oh, you know, the more I think about this, I'm selling this one hard, I mean, and I see like a big, I see potentially like a big class action lawsuit down the road.
Speaker A:Like, oh my God, really?
Speaker B:For example.
Speaker B:Yes, 100%.
Speaker B:Like, how do you know?
Speaker B:How do we, how do any of us know the long term implications of wearing glasses like this every day for eight hours a day?
Speaker B:Like, I can't even imagine the waivers that are needing to be signed just to test this.
Speaker B:Because we can't know that, right?
Speaker B:There's no way to know that this technology just now exists.
Speaker B:So, so for that reason I am, I'm actually hopeful.
Speaker B:Usually I throw shade at these types of things, but I'm hopeful that this is more of a tech PR announcement than an actual thing from Amazon and history.
Speaker B:If we look back at Amazon's history, it is littered with stories like this.
Speaker B:You know, the dash button comes to mind.
Speaker B:So, so while the efficiency benefits might be there, I'm hopeful, I'm hopeful that the actual implementation of, of this idea at scale is a long, long way out.
Speaker B:Because I were like, I posted, when this story came out, I posted like, do you remember like Hot Shots with the washout from, from Hot Shots?
Speaker B:Like his eyes are like, you know, he couldn't see anything.
Speaker B:Like, I mean that's, that's what I worry about, that we're going to have all these, all these people walking around the country who can't see anything anymore.
Speaker B:Like, we have no idea what the implications of this are.
Speaker A:I don't know.
Speaker A:I mean you have so many people buying the meta glasses now.
Speaker A:Like, they don't want to wear those.
Speaker B:I don't have to wear those.
Speaker A:You can, but I think like, I don't Know, I, I think this is the number one thing that I hear right now from retailers and teams working in the field is there are too many devices.
Speaker A:They have way too many things that they have to carry around.
Speaker A:It's become prohibitive to them getting things done.
Speaker A:So I, I think that this is a wearable that I would actually be testing.
Speaker A:I like that.
Speaker A:You know, it's not all.
Speaker A:I, I have not tried this.
Speaker A:I'm going off of the geek wire journalist who did a test with this and did trial simulation with it.
Speaker A:But I mean, to be able to hear in your ear like this property has a dog.
Speaker A:Watch out for that.
Speaker A:This is like, you know, there's steps here, whatever, like just any of those things.
Speaker A:Most of all, to be able to scan the picture of the package with, you know, just being able to tap your eye and then go back.
Speaker A:Like, I think that there's a lot of benefits that this could provide them.
Speaker A:My hope to your point though is that they are collecting continuous feedback on this and that this is something that, you know, they're, they're going to be reacting to when they're hearing feedback from drivers of how to make this better.
Speaker A:This is definitely not a technology, given what you just said, that you can just put out into the field and, and, and wait to hear feedback versus soliciting continuous feedback from the people that are using this day in and day out.
Speaker B:Yeah, I mean, from my store manager days, the one thing I remember is, and I don't know if it was the number one cause of workman comp issues, but it was definitely a major cause of workman comp issues was like repeatable actions, you know, repeatable actions that your body is taking.
Speaker B:So in this case you have your eye being asked to repeatedly, repeatedly adjust to the scanning of a package, which.
Speaker B:That's my eye.
Speaker B:Like I don't want to lose my eye, you know, I don't want anything.
Speaker A:But I think they're just taking the picture, right?
Speaker A:Like they're just holding the, the thing up and they're taking the picture.
Speaker B:I thought it was also to locate packages in the truck.
Speaker A:I thought, oh yes, part of it too there is.
Speaker B:Right.
Speaker A:That is like a, of architecture overlay that they're to help them more quickly find things.
Speaker A:So yes, that part is.
Speaker B:So if my eyes having to repeatedly adjust to an AR overlay, buyer beware or user beware, I think that's what I would say I'd be signing, I'd be taking some big precautions if I'm signed up for that test.
Speaker A:Chris Walton is not going to demo your product, Amazon.
Speaker A:He will not be in that trial group.
