Episode 600

full
Published on:

27th Apr 2026

Retail Daily Minute | Home Depot Deploys AI Phone Agents, Sam's Club Expands Retail Media to Fuel Pumps & Casey's Doubles Down on AI Ordering

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.

In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:

  • Home Depot is rolling out an AI voice agent phone system to all U.S. stores after a 50-store pilot showed the technology resolves customer calls four times faster than traditional phone menus, while keeping human associates in the loop for complex inquiries.
  • Sam's Club is expanding its Member Access Platform retail media network to include fuel pump screens, in-club radio through Sam's Club Radio, and new omni experiences like Race to the Club with Andretti Global and Sam's Football Club.
  • Casey's General Stores has renewed and expanded its AI-powered ordering partnership with SoundHound AI, which has already handled more than 21 million guest interactions across more than 2,600 Casey's locations.

The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.



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About the Podcast

Omni Talk Retail
Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry
Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.

About your hosts

Anne Mezzenga

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Anne Mezzenga is an entrepreneurial Marketing Executive with nearly 20 years in the retail, experience design, and technology industries.

Currently, she is one of the founders and Co-CEOs of Omni Talk.

Prior to her latest ventures, Anne was most recently the Head of Marketing and Partnerships for Target’s Store of the Future project. Early in her career, Anne worked as a producer for advertising agencies, Martin Williams and Fallon, and as a producer and reporter for news affiliates NBC New York and KMSP Minneapolis.

Anne holds a BA in Journalism from the University of Minnesota – Twin Cities.

When Anne is not busy blogging, podcasting, or sharing her expertise with clients, she loves spending time with her husband and two boys and partaking in all the Minneapolis food scene has to offer.

Chris Walton

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