Retailers Are Running Lean This Holiday - Here's How to Not Run Out | Ask An Expert
Holiday retail is heating up... but this year looks dramatically different. With order counts steady but PO values down 25%, retailers are placing smaller, more frequent bets instead of locking in big inventory buys. Total holiday spend is expected to drop 5%, and gift spending is down 11%. So how do you execute when November and December throw inevitable curve balls?
In this episode of the Omni Talk Ask An Expert Series, Chris Walton and Anne Mezzenga sit down with SPS Commerce's Brandon Pierre (VP of Customer Success) and Tony DiPaolo (VP Head of Retail, Sales & Customer Success) to break down the execution risks facing retailers and suppliers this holiday season... and share five actionable tactics you can deploy right now to protect your sales.
What You'll Learn:
• Why retailers are frontloading inventory but keeping orders leaner than ever
• The hidden costs of in-season reaction and supplier strain
• How to use supplier scorecarding as your radar for demand spikes
• Why OTIF (On-Time-In-Full) metrics matter more than ever this season
• Collaboration strategies that help retailers and suppliers react faster
• How to prepare for both hot demand and soft sales scenarios
Whether you're a retailer, supplier, or brand navigating Q4, this conversation is packed with data insights and practical tactics to help you execute through uncertainty.
#RetailTech #HolidayRetail #SupplyChain #RetailStrategy #OTIF #OmniChannel #RetailData #Q4Retail #BlackFriday #RetailExecution
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Transcript
Foreign.
Speaker B:To another exciting and elucidating episode of the Omnitalk Ask an Expert series.
Speaker B:I'm one of your co hosts for today's interview, Anne Mazinga.
Speaker C:And I'm Chris Walton and we are.
Speaker B:The founders of omnitalk, the fast growing retail media organization that is all about the companies, the technologies and the people that are coming together to shape the future of retail.
Speaker B:And Chris, it's retail's high season.
Speaker B:It's already Q4.
Speaker C:Yes, I know it's wild.
Speaker B:And technically I guess the holiday season kicked off with Amazon already doing prime days.
Speaker B:That's, that's the unofficial start to the holiday season.
Speaker B:But we've already noticed that there's quite a few differences this year compared to last year.
Speaker B:Chris, do you have any guesses on what those are?
Speaker C:I do not.
Speaker C:And pray tell, I'm.
Speaker C:I'm waiting to hear what those are.
Speaker C:Let's go.
Speaker B:I've got two examples for you.
Speaker B:The first one, SPS Commerce's Retail Network data just put out a survey that shows that order counts are steady year over year.
Speaker B:But PO values are leaner.
Speaker B:Retailers are spreading smaller, more frequent bets, not locking in big buys.
Speaker B:Now the second point of data that I have for you, Chris, is that Another survey from PwC shows that total holiday spend is expected to drop around 5%.
Speaker B:Gift spending is also down 11%.
Speaker B:So this is a year where early planning as it usually is, was not enough.
Speaker B:And it's more about who can execute the fastest when November and December throw curveballs as we are keeping just upon that time of the year.
Speaker B:But fear not Amitok fans, we are bringing you two experts today to help save your holiday season.
Speaker B:SPS Commerce's VP of Client Success, Brandon Pierre and VP Head of Retail Sales and Customer SU Success, Tony DePaulo to give us five tactics you can deploy before Black Friday to save sales.
Speaker B:Brandon, welcome back.
Speaker B:Tony, welcome to your very first Ask an Expert series.
Speaker B:How do you feel Tony?
Speaker B:You ready to go?
Speaker A:I sure am and thank you guys so much for having us.
Speaker A:We're excited to be here.
Speaker B:Yes Brandon, we're excited to have you back.
Speaker B:You're my go to with all questions as it relates to how to save my holiday.
Speaker B:So I hope you're still open for business here today.
Speaker D:I will do my best and glad.
Speaker C:To be back and I love when you data me right out of the get go man.
Speaker C:This is, I know this is Omni talk.
Speaker C:First you dropping data nuggets on me right in the beginning.
Speaker B:Set the table.
Speaker B:Set the table with a little Bit of the, the current state of things.
Speaker B:Like I said, it's when we start holiday in October, you don't have any other choice.
Speaker C:Yeah, it's like Christmas in the Omnitok household right now for me.
Speaker C:Getting data dropped.
Speaker C:All right, well, before we get started, just a quick reminder.
Speaker C:For those watching live on LinkedIn, please remember to ask your questions of Tony and Brandon at any time via the chat session window in LinkedIn to the right hand side of your screen.
Speaker C:All right, before we dive into questions though, we do want to set the table.
Speaker C:And Tony, I want to start with you too.
Speaker C:So for all of our first timers out there in the audience that may not be familiar with SPS Commerce, what it does, or even you yourself as Tony, what is SPS Commerce and what do you oversee in your role?
Speaker A:Yeah, absolutely.
Speaker A:So SPS Commerce is the technology company that is focused on kind of supply chain orchestration, really.
Speaker A:We set out 25 plus years ago to solve the challenge of unifying and harmonizing buying organizations.
Speaker A:Whether that's a retailer or a manufacturer, anyone who's procuring goods of any kind, be it finished or unfinished goods, and unifying them with the entirety of their trade partner network.
Speaker A:So we talk about data that that's what we live and breathe every day here at SPS.
Speaker A:We see the transactions flowing between over 120,000 trade partner connections within our network and upwards of 500 million annual order flows.
Speaker C:Got it, got it.
Speaker C:Okay.
Speaker A:And a bit about my role.
Speaker A:Yeah.
Speaker C:Oh yeah, your role.
Speaker A:Yeah, the role, the role.
Speaker A:I'm too excited about what SPS does.
Speaker A:So yeah, I lead retail here at sps.
Speaker A:So I oversee teams that work with retailers and buying organizations to engage and educate them on what it is we do, onboard those teams and then ultimately work with them on an ongoing basis.
Speaker A:So customer success.
Speaker C:Okay.
Speaker C:And now Brandon, I know some of our Omnitech fans will be very familiar with you.
Speaker C:I know I was a former colleague of yours at Target, as was an.
Speaker C:So remind our audience about who you are and what you oversee.
Speaker D:Yeah.
Speaker D:So Brandon Pier and I've been with SPS for about 10 years, but before I came to SBS, I was on the retail side like you mentioned, Chris, working at Target.
Speaker D:But I also grew up in a small family retail business, so it kind of lived in the retail space my entire Life.
Speaker D:But at SPS, I have the opportunity to work with 4,000 of our buying organizations across the globe.
Speaker D:And like Tony had highlighted, part of my team's responsibility is when a retailer wants to change the way in which they work with their suppliers.
Speaker D:We're really coming in and helping them think about how to most optimally do that, whether it's the way they work internally with the data they're acquiring or the way in which they work with their suppliers.
Speaker D:So yeah, I'm excited to talk about kind of what we've been seeing.
Speaker B:Well, Brandon, I will not keep Chris in suspense any longer.
Speaker B:He wants the data, let's give it to him.
Speaker B:I mentioned the SPS retailer data in the intro, but when you look at all of this, Brandon, especially with almost 10 years now that you've been at SPS and 10 holidays that you've seen there, what's the data that really stands out in your mind?
Speaker D:Funny enough, when I said I've been here 10 years, I actually started Cyber Week.
Speaker D:Was my first thing.
Speaker C:Crazy Blood for punishment.
Speaker D:Yes.
Speaker D:Yeah, right.
Speaker D:No.
Speaker D:So it has been fascinating to kind of watch the way retailers and suppliers have been planning for the holiday this year.
Speaker D:And you mentioned some of this and some of what we've seen is they are, it looks like building inventory a little bit earlier and whether that's to avoid some of the tariff challenges potentially in disruption or challenges that they have seen in the past with last minute carriers, logistics providers.
Speaker D:But we are seeing total order count actually up about 15% in that time period between January and August than what we saw last year.
Speaker D:So it's pretty evident they're front loading inventory.
Speaker D:But the other thing you highlighted is the actual dollar spend on that order volume appears to be down.
Speaker D:So they don't seem to be building safety stock at the same level.
Speaker D:And we're seeing that total dollar volume on that order is down about 25% which really kind of sets it up for the flexibility to react in season.
Speaker C:Wow, that's great.
Speaker C:So I didn't realize you guys had that data too.
Speaker C:That's really interesting.
Speaker C:So Brad, I want to make sure I'm understanding this right.
Speaker C:So you're saying.
Speaker C:So they that because we've heard that retailers have been front loading, you're saying they've been front loading, but then as you look out through the rest of the season, the receipt quantities are actually down, Right?
Speaker D:Right.
Speaker D:From a dollar spend as well as the amount of orders it looks like they've placed in advance.
Speaker D:Really kind of setting up for this.
Speaker D:And we all know it, it comes down to execution in the season, but they're putting even more kind of bets on that in season reaction at this point.
Speaker C:So what are the costs that are associated with that?
Speaker C:Like you know, if It's, I mean they're probably trying to be as flexible as they can to make or delay whatever decisions they can.
Speaker C:Knowing how retailers think, what are the costs that they have to factor in here?
Speaker D:Brandon, I mean a couple of things.
Speaker D:One is it is going to require more in season reaction, meaning things like cutting last minute orders, monitoring orders, even that much more closely as they're reacting in season.
Speaker D:It's going to put some stress on their suppliers too to react in season.
Speaker D:And the reality is it's not just one retailer doing it.
Speaker D:Many retailers are setting up in this way.
Speaker D:And so, you know, part of the cost is are they actually going to be able to get into the inventory fast enough when they need to in the season to react and then the amount of changes that are going to come as a result as many retailers start to flood these supplier system with last minute order orders and shipments that they're going to expect them to be able to fulfill.
Speaker A:Right, we're seeing that in our data.
Speaker A:Right.
Speaker A:When we look at our data, how do we get to that answer that the strain is landing on suppliers?
Speaker A:Well, this year nearly double the amount of PO acknowledgement errors are happening.
Speaker A:So those suppliers are feeling that strain.
Speaker A:They're being stretched thinner and execution risk is absolutely rising.
Speaker A:And we're seeing that in the form of those acknowledgement errors.
Speaker C:And Tony, what causes that too?
Speaker C:Like what, what, what are the factors that lead to, you know, quote unquote po, you know, POA discrepancies.
Speaker A:Yeah, just inconsistent inventory or, excuse me, order, you know, order flows coming from their retail partners and so not kind of having the same cadence as other years and having to react.
Speaker A:Right.
Speaker A:So people are, you know, when you go fast, a lot of times you make mistakes.
Speaker A:And I think we're all, we're all prone to that.
Speaker A:And really that's what's being asked to suppliers.
Speaker A:And so retailers are asking more of their suppliers than they have maybe in the past.
Speaker D:That means one every one in five orders.
Speaker D:There's some sort of change coming in and happening.
Speaker D:Whether that's a reflection on pricing changes, could be tied to tariffs and tariff pressure or else it could be ship timing windows where you wanted it next week.
Speaker D:I can't get it to you until two weeks from now.
Speaker D:Or quantity changes typically is what we'll see.
Speaker D:And those are both coming from when a retailer has to modify what they want.
Speaker D:They'll send out some of those changes and at times that's coming from the supplier just simply saying, you got it wrong retailer.
Speaker D:I don't have the inventory or that's not the price or I can get it to you, but it's going to be two weeks from now and they need to adjust on both sides.
Speaker B:So walk me through that then too, Tony, maybe I'll start with you like, so what is going to happen then if demand spikes and then what will happen if conversely the demand is soft?
Speaker B:Like, where are retailers going to be sitting then?
Speaker A:Yeah, two scenarios and I think we're, we're both, we're all hoping for the first of those two scenarios.
Speaker A:Right.
Speaker A:I think everyone would love to see a demand spike this holiday season, but as Brandon alluded to earlier, most folks are planning for that soft demand.
Speaker A:And so if we do get hot and lean, inventory is out there on the shelves, you know, there will be a late season crunch.
Speaker A:Right.
Speaker A:There will be a rush to backfill inventory and even small dips, dips and on time in full from suppliers could lead to customers walking in the store and not get what they're looking for.
Speaker A:Right.
Speaker A:So I think when you're, when you're running lean, if demand ends up spiking, there's definitely risk there.
Speaker A:Conversely, I think, you know, what everyone's planning for is for demand to stay soft and inflation is keeping in that scenario.
Speaker A:I think most people are assuming inflation is going to keep to spend flat.
Speaker A:So the ask then, or what's necessary for retailers is to be precise in execution and to leverage data as well as possible to drive promotional strategies.
Speaker A:Right.
Speaker A:That's how you're going to, you're going to differentiate in a, in a softer market.
Speaker A:And so retailers are going to need to maximize the sell through and all eyes should be on their assortment and sales data as they progress through the season and so that they can pivot in real time and communicate with their vendors on what's needed so that they don't miss out on any demand opportunity.
Speaker B:Man, those relationships are going to be important come November too, I imagine between the retailers and their suppliers.
Speaker B:So what you're saying is if it, if it, if it, if demand spikes, if it runs hot, the execution is going to be a total race to who can get the product first and who can, you know, make that, make those situations happen most quickly.
Speaker B:If it's cold, it's going to be a hundred percent dependent on how precise you are with your, your kind of expectations that you've set for the, for inventory and with your suppliers.
Speaker B:Is that, am I hearing that right?
Speaker A:Yeah, that's exactly right.
Speaker A:Definitely a challenging scenario to plan for those two for the merchandising and buying organizations out there.
Speaker C:Brendan, you mentioned some of the risks out at the outset here, you know, a few minutes ago.
Speaker C:But if we step back 30,000 foot view, what are the biggest execution risks this season?
Speaker C:We talked about demand, you know, potentially getting hotter or hotter, cold.
Speaker C:But, you know, what do the retailers and the suppliers too need to have on their radar screen if you were to break that out for us, what are the biggest risks?
Speaker D:I mean, the biggest thing, quite honestly, is going to be their ability to chase into the inventory with their suppliers when those items do start to take off.
Speaker D:And so some of the areas that I think they're going to want to start to prepare for are looking at how are your suppliers performing historically and today around certain areas.
Speaker D:You guys heard me talk last time about Otif, and here it comes again.
Speaker D:But you owe me a dollar.
Speaker C:And Otif.
Speaker C:Otif in the first 20 minutes.
Speaker D:Yeah, yeah, no, but in all reality, if your suppliers are not able to ship you on time historically, we'll think about now as you get into the season, you're expecting them to ship within certain windows.
Speaker D:And if they have past performance issues on your ability to do that, when you're running at these lien of inventories, you're going to want to start to make those adjustments now.
Speaker D:And so being able to analyze that across your supplier community is going to be a really important lever for retailers to be able to pull with suppliers as they head into the season.
Speaker D:And now it's not too late to kind of fine tune some of that with your suppliers.
Speaker D:The second area is really around kind of cleaning up the way in which they manage those discrepancies that we talked about in the order when one in five are having those changes.
Speaker D:It's only going to heat up when you get into the holiday season.
Speaker D:And more and more retailers are pulling from that pool of inventory because they're all reacting now.
Speaker D:So your ability to, to kind of process those changes, you know, in historically those things can go back and forth for weeks.
Speaker D:You don't have weeks in season.
Speaker D:You're going to need that to be same day, real time going in and making those adjustments.
Speaker D:So either honing in on what your change management process is with the orders now and getting prepared for that, or else creating some flows to be able to better manage that.
Speaker D:And not just internally, but making sure your suppliers are prepared for it.
Speaker A:What we see, I mean, Brandon, correct me, but you know, those little errors and those early kind of execution red flags as volumes start to peak, they really Snowball.
Speaker A:There's a compounding effect there.
Speaker A:And so identifying those challenges now, those discrepancies and trying to solve at the root is absolutely top of mind for us.
Speaker D:Yeah.
Speaker D:And what can pile up too is you'll see a lot of, of retailers will have that very honed in on their big guys, their biggest vendors moving the most volume.
Speaker D:But the reality is it sometimes can be the long tail of suppliers, those key suppliers with one item that you might be expecting for the season and they get lost in that shuffle then as you start to work through that exception management.
Speaker D:So it's not just preparing the big, you know, the big suppliers that are driving a bulk of your volume.
Speaker D:It's also having a plan for some of those smaller, more niche items and suppliers that can get lost in the shuffle and can make or break the holiday.
Speaker B:Yeah.
Speaker B:And Brandon, I wonder too, like the virality of products like once something, especially when you have that like one hot product that hits on TikTok like the day on Black Friday or something like we haven't even talked about how that factors into this too.
Speaker B:I mean you could have a, a first time supplier coming in with these products and there's no way to, to know if you could have that in stock or not, I imagine.
Speaker D:Right, right.
Speaker D:Yeah.
Speaker D:And we've also seen over the course of the last couple of years where more and more retailers have kind of cleaned up their total supplier account and they've become more focused and heavily weighted towards less suppliers.
Speaker D:But in season, reaction like this becomes even that much more difficult than when you're that reliant on that much smaller of a supplier base.
Speaker D:So being able to think through where you're going to source some, some stuff from as you get into season and thinking about what that looks like this year versus last.
Speaker B:Right, right.
Speaker C:Yeah.
Speaker C:The point about niche suppliers is really interesting too.
Speaker C:I don't know if you guys have any data on this, but I would think just anecdotally from my time in retail, like there's probably more niche suppliers during the holiday season than there are at other times of the year.
Speaker C:Is that true?
Speaker D:Absolutely, absolutely.
Speaker D:And we will, you know, typically we'll see a pretty significant uptick in what we call it our new supplier onboarding that we do for retailers where anytime they're bringing in a new supplier, we'll immediately set them up for them.
Speaker D:We do see a pretty significant uptick come June, July, you know, and part of that I think is absolutely as they're preparing for that holiday season.
Speaker D:So yeah, we see that Kind of burst come through from some of our retailers in preparation for the holiday.
Speaker B:Yeah, Chris, those Santa Claus bath mats, they, they, they don't come around all year long.
Speaker B:So you got to bring in the new, the new suppliers come July to prepare for that.
Speaker B:Okay.
Speaker B:Okay, you guys, let's get down to the reason everyone's here.
Speaker B:What in the heck are you supposed to do right now?
Speaker B:What can the retailers and suppliers listening do to really be prepared and see still with such a short time ahead?
Speaker D:Sure.
Speaker D:I would say from a retailer standpoint, I would absolutely start to press on the supplier scorecarding.
Speaker D:And as you're analyzing how suppliers are performing, make sure you're sharing that out with your suppliers in talking through if they're missing ship windows, if you're seeing quantity cuts, making sure you and the supplier understand where those gaps are happening and developing a robust kind of scorecarding component that then you can set a baseline kind of heading into Holiday, hopefully help get some of this stuff cleaned up, but then immediately start to track as you get into Holiday to be able to really understand can my suppliers react as I would need them to?
Speaker D:And I would say that's kind of the one component as you think about chasing.
Speaker D:The second part is really just making sure you are leaning on your suppliers from a collaboration standpoint through doing things like sharing sales data.
Speaker D:You know, not every retailer has a very robust kind of capability to put that information in the hands of their suppliers.
Speaker D:But when you think about the need to react in season, they're going to become that much more dependent on suppliers being able to do that analysis with and for them and to be able to provide those recommendations back on where they should chase as well as to help arm your suppliers on where they might need to start chasing from a production standpoint.
Speaker D:And so I'd say those are probably the two things when I look at how retailers prepare, really putting some emphasis around those.
Speaker B:Got it.
Speaker B:So supplier scorecarding and making sure that you are sharing that real time data, you know, back and forth between suppliers to make sure that every.
Speaker B:You're, you're working out the same sheet of music.
Speaker D:Yep.
Speaker B:Okay.
Speaker B:All right, Tony, what about the supplier side here?
Speaker A:Yeah, I mean, I think there's, if you kind of had to boil it down, there's a bit of a theme emerging.
Speaker A:Right.
Speaker A:It's about collaboration and communication with your trade partners.
Speaker A:And so the more suppliers can be proactive in communicating and having that open collaboration with their retailers, retail partners by sharing things like performance data proactively, the better spot they're going to be in.
Speaker A:Right.
Speaker A:They'll have more time to handle any inbound demand beyond that.
Speaker A:And we know this is tricky, but thinking about logistics, capacity and where that is in relation to your key customers and allocating inventory from a proximity standpoint, where you can is always a bit of a hack in these scenarios where you're going to be a bit reactive.
Speaker A:And then if you can and you have the technology and the organization to do it, we absolutely recommend folks to think about automating that exception handling.
Speaker A:So thinking about what can we do to prepare for certain flows that we know how to execute on, and we can leverage automation to make sure that those are smooth as possible when they come in, so we can reserve capacity for things that maybe aren't always so standard or predictable.
Speaker B:Got it.
Speaker C:Geez, man.
Speaker C:We've covered a lot of ground here.
Speaker C:And honestly, I'm a little, I'm a little frightened going into the holiday season based on some of the data points we've been putting out there.
Speaker C:So, so I'm curious as we, before we let you guys both go.
Speaker A:If.
Speaker C:You, if we were to ask you for like, what is your one parting word of wisdom here that, you know, you want the retailers listening, the suppliers listening to walk away with, you know, what would that be?
Speaker C:Tony, let's start with you.
Speaker C:Let's go back to you.
Speaker C:Yeah.
Speaker A:I would say supplier scorecards are your radar if demand spikes.
Speaker A:So leveraging those scorecards to understand what's going on with your supply partners and having sales data at the ready to be your playbook if demand stays soft, either way, ultimately it's about being agile and that's the competitive advantage in this holiday season for sure.
Speaker C:And Tony, do you have any, do you have any, do you guys have any data or idea of which way the demand's going to go yet?
Speaker C:Or is it still just, you know, put your finger in the wind and pray?
Speaker A:A little bit difficult.
Speaker A:And I'd say a bit of a guessing game and really depends on that consumer demographic, a buying organization or retailers working with.
Speaker D:Yeah.
Speaker C:And different demographics are feeling those things differently too.
Speaker C:All right, Brandon, what's your, what's your final word of wisdom here?
Speaker A:Your.
Speaker C:Wow.
Speaker D:Nice.
Speaker D:I'm going to use a couple cliches here.
Speaker D:And we all know retail is detail.
Speaker D:And you know, as you think about kind of that detail in that in season execution, I would highly encourage retailers to start now thinking about how you're preparing your suppliers to react with you and not having your suppliers come into the season blind and Then things start to happen and they need to figure out how to react.
Speaker D:So if you're planning them tight and down, make sure they're aware.
Speaker D:Look at how they're performing then and how they're set up to react.
Speaker D:And again, prepare them for how they should work with you in season.
Speaker D:Should they be looking at your sales?
Speaker D:What markets should they be looking at?
Speaker D:What are the key promos and the weeks that you're going to be driving towards that?
Speaker D:Preparation is going to be that much more key this year.
Speaker D:And again, retail is detailed, but when you think about the execution and reaction that they're clearly setting up for this season more than ever before, that's going to be put on point.
Speaker D:And I think that leveraging that partnership with the suppliers is going to be critical.
Speaker C:And so, Brett, I was kind of Josh with you before, but like otif is one of your key measures to figure that out.
Speaker C:Right.
Speaker C:And for maybe those that we kind of maybe gloss over that too quickly, explain what that is and why that metric is so important.
Speaker D:Yeah.
Speaker D:So there's a couple different ways to look at it, but really what that stands for is are they shipping me on time, meaning if I gave them a window to ship it in the next week, are they actually shipping it from within there and are they doing it in full, meaning if I ordered 100 units, are they shipping me all 100 or are they just shipping me 90 or 80?
Speaker D:Both of those components matter because especially when you're not running with that safety stock, you either don't have the safety stock in the back room or in the D.C. if they're a day or two late, those are lost sales now that you're going to have.
Speaker D:And if they're a couple of units short, those are now more lost sales that you're going to have at the store level.
Speaker D:And those oftentimes when you're running in a little bit of excess inventory or not the spikiness of a holiday season, those things can be washed over a bit.
Speaker D:But I really think this holiday is going to put more of a fine a microscope on where those discrepancies or challenges are showing up in supplier performance.
Speaker D:It's going to be very noticeable to the end consumer in your store because it's going to be empty shelves and there's levers you can pull when you know those things.
Speaker D:You might adjust a ship window, you might start sending them more forecast in advance because they're constantly shipping you short.
Speaker D:So there's levers you can start to think about pulling now in advance if you can identify where those scores are dragging down.
Speaker C:Right, right.
Speaker C:Well said.
Speaker C:I mean, retail is detail, and on time in full is one of the metrics that helps you understand how well you're covering the details.
Speaker C:So with that, thank you both.
Speaker C:That was really great.
Speaker C:Got a lot of exciting data points from Ann at the first, at the front end and all throughout this exciting conversation.
Speaker C:So if people want to get in touch with either one of you, pick your brains, ask you questions about anything we cover today.
Speaker C:Let's talk about the best way to do that.
Speaker C:Brandon, let's start with you.
Speaker D:Yeah.
Speaker D:First off, you can reach me on LinkedIn.
Speaker D:You'll find me out there.
Speaker D:Or else you can email me.
Speaker D:I'm@brpierreps commerce.com so.
Speaker D:And I'd love to dive in with you.
Speaker D:And, you know, the good news is whether you're a current customer of ours or you're working with a retailer, like I said, we have 4,000 retailers across our network.
Speaker D:So my guess is we probably see some of what's happening within your own network today, whether you know it or not.
Speaker D:And there's probably some areas we can start to give you even some advice in how you're performing right now.
Speaker D:So be happy to jump into that conversation.
Speaker C:Well, I wish.
Speaker C:My email handle is brpr.
Speaker C:That sounds so cool and debonair.
Speaker C:I love it.
Speaker C:All right, Tony, same question to you.
Speaker A:Yeah, feel free to ping me on LinkedIn.
Speaker A:Tony, to follow on LinkedIn.
Speaker A:Pretty responsive on there, so thank you all and appreciate it.
Speaker C:All right, well, that wraps us up.
Speaker C:Thanks to all of you that joined us live today and to all of those that might be listening later.
Speaker C:And especially, thank you to Brandon and Tony of SBS Commerce for sitting down with us today and sharing their expertise.
Speaker C:Today's podcast was produced by Ella Sirjord.
Speaker C:As always, and on behalf of all of us at Omnitalk, be careful out there.
