Episode 89

full
Published on:

27th Feb 2024

Live From eTail | VP Nick Sarraf On AutoZone's Digital Transformation Journey

Nick Sarraf, VP Digital Transformation & Customer Satisfaction at AutoZone, joins us at eTail West 2024 to discuss his company's omnichannel strategy. Learn how AutoZone is leveraging composable commerce to piece together best-in-class retail technology for both its B2B and B2C lines of business. Hear about their goals for modernizing e-commerce capabilities while connecting digital touchpoints to their 7,000+ stores. We cover the next phase of their roadmap for boosting customer experience across devices, implementing new POS systems, upgrading store pick-up, and more.

Thanks to Firework for making all our #etail2024 content possible!



This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Listen for free

Show artwork for Omni Talk Retail

About the Podcast

Omni Talk Retail
Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry
Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. Created by a retailer, Chris Walton, for retailers, Omni Talk Retail covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior.

About your hosts

Chris Walton

Profile picture for Chris Walton

Chris Walton

Profile picture for Chris Walton